Frequently Asked Questions
I cannot scan the QR code!
If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.
Can you provide an explanation of what an eSIM is?
Essentially, an eSIM functions as a virtual SIM card enabling the setup of a mobile plan with your network provider without requiring a physical nano-SIM card.
What are the steps involved in activating my eSIM?
Activating your eSIM involves a straightforward 3-step process: 1) Pick your destination 2) Opt for a data package 3) Scan the QR code using your mobile device.
Could you outline the disparities between a traditional SIM card and an eSIM?
To clarify, a conventional SIM card is a small physical chip you insert into your device, whereas an eSIM operates as a digital version, facilitating the setup of a mobile plan without the need for a physical nano-SIM card.
How can I check if my phone is eSIM-compatible?
For information on devices that support eSIM functionality, please refer to our dedicated page listing supported phones.
When does plan days start counting?
It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.
Do I need to enable roaming settings?
Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.